Frequently Asked Questions
What services do you offer?
We specialize in high-end transportation solutions in Puerto Vallarta, including private airport transfers, personalized chauffeur services, and tailored transport for special events such as weddings, golf outings, nightlife, fine dining experiences, and bachelorette parties. For customized transportation requests, please contact us directly.
Can I book transportation to a private residence instead of a hotel?
Yes, we provide luxury private transfers to hotels, villas, condominiums, and private residences.
Are your transfers private or shared?
All our transportation services are fully private, ensuring exclusivity, comfort, and discretion throughout your journey.
Do your drivers speak both English and Spanish?
Yes, our professional chauffeurs are bilingual, fluent in both English and Spanish.
What vehicle options are available, and how many passengers can they accommodate?
We offer an exclusive fleet of luxury vehicles, including:
• Luxury SUVs (Suburban, Lincoln, Denali XL): Up to 6 passengers
with 1 piece of luggage per person.
• Toyota Hiace: Up to 10 passengers with 1 piece of luggage per person.
• Mercedes Sprinter: Up to 16 passengers with 1 piece of luggage per person.
• Executive Bus: Ideal for large groups, up to 47 passengers with luggage space available.
For larger groups or custom requirements, please contact us in advance.
How much luggage am I allowed to bring?
Each passenger is allowed one suitcase. If you require additional luggage space, we recommend booking a larger vehicle to accommodate your needs comfortably.
What are the approximate travel times from Puerto Vallarta International Airport?
• One & Only / Rosewood Mandarinas – 70 minutes
• Sayulita – 60 minutes
• Punta de Mita – 55 minutes
• La Cruz de Huanacaxtle – 35 minutes
• Bucerías – 35 minutes
• Nuevo Vallarta – 25 minutes
• Vidanta – 20 minutes
• Marina Vallarta (PVR Airport) – 20 minutes
• Zona Hotelera Norte – 25 minutes
• Zona Romántica – 30 minutes
• Zona Hotelera Sur – 40 minutes
• Playa Mismaloya – 55 minutes
• Boca de Tomatlán – 60 minutes
What are your customer service hours?
• Monday to Saturday: 9:00 a.m. – 5:00 p.m.
• Sunday: Closed
Vallarta time.
Our luxury transportation services are available 24/7. All times are based on local Puerto
Reservations
Can I book a transfer upon arrival?
Yes, but we highly recommend booking in advance to guarantee availability. Contact us to check for last-minute options.
Are your rates per person or per vehicle?
All rates are per vehicle, not per passenger, ensuring a cost-effective and exclusive experience.
How can I make a reservation?
You can easily book through our website by selecting your destination and following the instructions. For personalized service, feel free to contact us.
What payment options do you accept?
1. Secure your reservation with a $30 USD deposit via PayPal, with the remaining balance payable in cash to the driver.
2. Pay the full amount securely via PayPal on our website.
All prices are in US dollars. Gratuities are not included.
I haven’t received my booking confirmation. What should I do?
Check your spam folder. If the email is not there, contact us immediately, and we will resend your voucher.
Do I need to print my booking confirmation?
No, you can simply show your confirmation on your mobile device to the driver.
Additional Services
Are child seats available?
Yes, child seats are available with extra charge upon request at the time of booking. Requests cannot be made at the airport.
Can I request premium beverages?
Yes, contact us before booking for a quote on specialty drinks. As a courtesy, we provide bottled water and one beer per passenger upon arrival.
Arrival & Departure
I made a mistake on my reservation. How can I correct it?
Please email us at least 24 hours before your scheduled service for any modifications.
Can I reschedule my booking?
Yes, changes can be made via email, subject to availability. Last-minute changes are not guaranteed and are limited to one modification per booking.
Can I transfer my booking to another person?
Yes, please contact us with the new traveler’s full name, contact number, and email address.
Once transferred, the booking details cannot be altered.
What if my flight is delayed or canceled?
• Flight delays: No additional charge; our driver will wait for you.
• Missed or canceled flights: Contact us immediately with your new flight details to avoid extra fees.
Where will I meet my driver at the airport?
After booking, we will provide a detailed confirmation email with meeting instructions, including the terminal and designated pickup area.
What time should I schedule my airport departure pickup?
We always suggest pick up time 3 hours ahead prior to your flight
Can I modify my departure time?
Yes, please reach out via email for availability. Same-day changes are subject to availability and cannot be guaranteed.
For further inquiries or to arrange a bespoke travel experience, feel free to contact us directly. We are committed to making your journey in Puerto Vallarta seamless, luxurious, and unforgettable.